We provide five basic services to support the use of our assessments to meet employee selection and development needs of a business.

1. Consulting — to interpret the meaning of results
   Our consulting team has a strong foundation in the fundamentals of assessment, complemented by a sound, practical understanding of employee selection and development business needs. We provide customers with expert design and implementation support.



2. Research — to demonstrate the validity of the measures
   Our research team is unparalleled in the industry. It plays a central role in applying our assessment inventories to employee selection and development by ensuring that every system we implement has been rigorously validated. We have a database of several million assessments on working adults — an archive that is unmatched in the industry — and validation studies on more than 400 job titles. In 2005, we conducted 130 studies for client research and validation. Our selection procedures and validation research have never been challenged successfully.



3. Customer Relationship Management — to respond to special client requests
   Our assessment platform is managed by our customer relationship management team. They are dedicated to ensuring the highest quality assessment services and customer support 24 hours a day, seven days a week.



4. Technology — to deliver the assessment process
   Our assessment platform is one of the most flexible and reliable in the world. It is staffed by a professional technology support team capable of customizing the platform to meet the business needs of our customers. Hogan operates a secure on-line assessment platform, available 24 hours per day, seven days per week. Individuals can complete the inventories on the company website, and reports are sent out via the Internet within seconds after completion.



5. Customization — to tailor solutions based on the requirements of each client
   We tailor solutions based on the requirements of each client. Every organization is unique, and we customize our approach based on the requirements of each customer.